Cancellation and refund policy
At a glance
- Three separate stepsCanceling (stops the next charge), refunds (money already paid) and account deletion are each done separately.
- iPhoneSettings → your name → Subscriptions to cancel. Request refunds through Apple’s Report a Problem page.
- AndroidPlay Store → profile → Payments & subscriptions to cancel. Request refunds through Google Play.
- During a trialCancel before the trial ends to avoid a charge. Apple advises at least 24 hours before.
- After cancelingYou keep access until the end of the period you paid for.
This summary is for convenience. The full text below governs.
Uninstalling Itdasy or deleting your account does not automatically cancel an Apple or Google subscription. Cancel through the purchasing store account to stop future renewal.
1. Prices, trials and renewal
- Pro Monthly: Korean reference price ₩9,900/month including VAT. Eligible monthly in-app purchases may include a 14-day trial, depending on store account history and checkout.
- Pro Yearly: ₩99,000 charged immediately, with no trial. Renews every 12 months until canceled.
- Signup alone does not start a paid subscription or Pro trial. Check checkout for your actual local price, eligibility, first charge and renewal date.
- A purchased trial converts into a paid monthly subscription unless canceled before expiry. Apple advises cancellation at least 24 hours before the trial ends. Google Play requires cancellation before the trial ends.
- Paid subscriptions are currently unavailable for purchase on the web. This marketing site does not take payments. If web checkout is offered later, its price and billing terms will be shown before purchase.
2. Request by payment channel
Apple App Store
Cancel through iPhone Settings → your name → Subscriptions → Itdasy → Cancel Subscription, using the Apple account on your receipt. The Company cannot cancel an Apple subscription on your behalf.
For refunds, sign into Apple's problem-reporting page, select “Request a refund” and submit the order. Eligibility and approval are determined through Apple's process; posting to your payment method may take additional time.
Request Apple refundGoogle Play
Cancel through Play Store → profile → Payments & subscriptions → Subscriptions → Itdasy → Cancel, using the purchasing Google account.
Follow Google's refund process for your order. Eligibility and handling depend on purchase type, timing, region and applicable law. If Google directs you to the developer, send the order details and reason to our support email.
Google Play refund guideGoogle cancellation guideIf you previously paid on the web
Cancel in the app's plan/subscription screen. If this option is unavailable, contact support. For refunds, email your account email, purchase date, order reference if available, and reason. We review supply and usage records under applicable law and communicate the outcome and reimbursement steps.
Where the Company has a statutory duty to reimburse, it follows the statutory starting date and applicable deadlines, including the three-business-day period under Korean law. Banks and payment processors may take additional time to reflect a reversal.
Email support3. Access after cancellation or refund
Ordinary paid-subscription cancellation stops renewal; access generally remains through the paid period. For canceled trials, check the store's displayed expiry. Approved refunds, reversed transactions or store revocations may change access. Cancellation alone does not automatically refund a payment.
For duplicate charges, unauthorized purchases or service not supplied, review the order and contact the payment channel and our support. Refunds of remaining periods depend on applicable law and channel policy; this guide does not impose a blanket refusal.
4. Statutory withdrawal rights
Where Korean e-commerce consumer law applies, withdrawal may be requested within seven days from the statutory starting point, such as receiving written contract information or the start of supply. Restrictions after digital-content supply starts require the statutory notice and consent conditions. Rights relating to divisible content not yet supplied remain protected.
For supply inconsistent with advertising or the contract, the statutory periods include three months after supply or 30 days after discovering or being able to discover the discrepancy. Reimbursement and remedies for service not supplied due to Company fault follow applicable law. Mandatory consumer protections in your country of residence prevail where applicable. Store policy and this guide do not exclude non-excludable rights.
Korean e-commerce law (Articles 17–18)
5. Account deletion and contact
See account deletion instructions and our privacy policy. Legally required transaction and dispute records may remain for the statutory periods.
contact@itdasy.com
Y2do · Representative Yeonjun Kang · Business registration 179-36-01681